MOC Privacy Policy

MOC respects your right to privacy. This policy summarizes what personal information we may collect, how we may use this information, and other important topics relating to your privacy and data protection.

It is MOC policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners, and others who share their personal information with us.

This Policy applies to all Internet sites and mobile applications operated by or on behalf of MOC and includes MOC entities worldwide (each a “MOC Internet Sites”). It also applies to personal information MOC may otherwise collect: (i) through our products and services; (ii) when you interact with us by means other than a MOC Internet Site and Apps, for example, in person, by telephone, or at a trade show or training; and (iii) from our customers, distributors, suppliers, vendors, and other business partners (collectively “Business Partners”).

However, different MOC Internet Sites, Apps, products, and services have different purposes and features. If additional or different disclosures are required for a specific MOC Internet Site, product, or service, then we provide those disclosures separately on, or with, the relevant Internet Site, product, or service. Each such specific privacy disclosure, policy, or statement (“Specific Privacy Statement”) supplements and amends this Policy.

General Principles of MOC’s Collection, Use and Disclosure of Personal Information

To the extent required by applicable law, whenever MOC collects personal information, MOC will:

• provide timely and appropriate notice to you about our data practices;
• collect your personal information only for specified and legitimate purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
• process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
• take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
• not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”; and
• take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within MOC.

Personal Information MOC Collects

MOC collects the following types of personal information:

• Information You Provide

MOC collects personal information you provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, and phone number; (ii) additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information; (iii) comments, questions, requests, and orders you may make; (iv) financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number, address, zip code; (v) log-in information; and (vi) information about your preferences, such as your preferred methods of communication and product types in which you are interested.

• Information Automatically Gathered from Your Device

Device and browser information. MOC may collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. MOC collects this information automatically from your device and web browser through cookies and similar technologies.

Information about how you interact with us. MOC may collect technical data about your usage of MOC Internet Sites and Apps and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, MOC promotional emails opened, and dates and times of interactions. MOC collects this information using cookies and similar technologies.

Location information. MOC may collect location information, including precise real-time location information from your device and imprecise location information derived from, for example, your IP address or postal code. MOC Apps will NOT access precise-real time location information from your device unless you grant permission to do so.

• Cookies and Similar Technologies

A “cookie” is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests.

MOC Internet Sites use “session cookies.” A session cookie does not identify you personally and expires after you close your browser. For example, when you use the MOC Product Catalog, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest.

MOC Internet Sites also use “persistent cookies.” These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them, or they expire. By assigning your computer a unique identifier, we can create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.

Certain countries require your consent to the use of cookies when you visit MOC Internet Sites. If you access a MOC Internet Site for one of these countries, you will be presented with information regarding your options, including the option to accept or reject certain categories of cookies. You will be able to change these settings on subsequent visits. Please note that you will not be able to opt out of receiving certain cookies that are strictly necessary for the delivery of a service requested by you.

At any time when visiting a MOC Internet Site for one of these countries, clicking on the “Cookie Preferences” link at the bottom of each page allows you to access information on cookies and change your settings.

Although you are not required to accept cookies when you visit a MOC Internet Site, you may be unable to use all the functionality of the site if you reject certain cookies.

In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.

• Analytics and Advertising.

MOC uses third-party analytics services to better understand how users engage with MOC Internet Sites and Apps, including services provided by Google. Please use the following links for more information about how Google collects and uses data when you visit their partners’ websites or apps:

www.google.com/policies/privacy/partners/

MOC allows selected third parties, including these analytics, to place cookies on our Internet Sites. These third parties may collect information about your online activities over time and across third-party websites.  These third parties may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.

• Do Not Track Browser Settings

Some browsers may transmit “Do Not Track” (“DNT”) signals to the websites you visit. Because there is not common agreement about how to interpret DNT signals, MOC currently does not act in response to them.

• Information from Business Partners and other Third Parties.

MOC collects personal information through our Business Partners. This information may include contact information, such as name, company name, job title, address, e-mail address, and phone number.

MOC may also obtain personal information from other third-party sources, including publicly and commercially available sources. We may combine the information we receive from our Business Partners and other third-party sources with information that we collect from you or your device, as described above.

You have choices about the personal information you provide MOC. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature for a MOC Internet Site, App, or product.

How MOC Uses Your Personal Information

MOC may use your personal information to:

• Develop and manage our relationships with you.

This may include: (i) delivering services or carrying out transactions that you have requested; (ii) providing information about MOC products, services, and transactions, and advertisements, that may be of interest to you; (iii) providing you a more consistent experience in interacting with MOC, including by learning more about you and how you use and interact with MOC Internet Sites, Apps, products, and services; and (iv) planning, managing, and performing under our contractual relationships with our Business Partners.

• Communicate with you or your company.

This may include: (i) informing you of MOC products, services, and promotional activities that may be of interest to you or your company; (ii) providing information about relevant MOC products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.

• Provide and improve our Internet Sites, Apps, products, and services.

This may include: (i) customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new MOC Internet Sites, Apps, products and services.

• Address legal issues.

This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; (iv) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of MOC Internet Sites, Apps, products or services; and (v) protecting MOC’s rights or property, or yours or others’ health, safety, welfare, rights, or property.

MOC may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.

MOC may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.

When MOC May Share Your Personal Information

MOC will not disclose your personal information except as described here:
 

• MOC may share your personal information with other MOC entities. When we do so, these other MOC entities will use your information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
• MOC may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.
• In some cases, MOC may share your personal information with third parties who partner with us to provide products and services to our customers, such as distributors. If so, we will require our distributors to use that information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
• MOC may share your personal information with third parties when we have a good faith belief that disclosure is necessary: (i) to comply with a law, regulation, court order, or other legal process; (ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of MOC Internet Sites, Apps, products or services; (iii) to protect MOC rights or property or yours or others’ health, safety, welfare, rights, or property; or (iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
• MOC may share your personal information with third parties in connection with the sale, purchase, merger, reorganization, liquidation, or dissolution of MOC or a MOC business unit, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
• MOC may share your information with your permission or at your request.

MOC may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.

Security of Your Personal Information

 Your personal information will generally be stored in MOC databases or databases maintained by our service providers. Many of these databases are stored on servers located in the United States. MOC acts appropriately, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within MOC.

MOC maintains reasonable safeguards to protect the confidentiality, security, and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse, or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

Links to Third Party Internet Sites and Plugin

MOC Internet Sites and Apps may contain links to websites or mobile apps that are not operated by MOC and plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook “Like” button. We provide these links and plugins as a service and do not imply any endorsement of the activities or content of the related websites, apps, or social media platforms, nor any association with their operators. To learn about the information collected by these third-party websites, apps, and plugins, please visit their privacy policies. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing personal information.

Access to Your Personal Information

You may review, correct, and update personal information you provide to us by using the feedback mechanisms provided at a particular MOC Internet Site or App, by clicking on this feedback link, or by writing to us at:  MOC Products Company Legal, 12306 Montague St., Pacoima, CA 91331.

Retention of Your Personal Information

How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

Children

Most MOC Internet Sites and Apps are not intended for children under 13 years of age. MOC will not knowingly solicit or collect personal information from or about children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law.

MOC B2B Services

Some MOC products, services, Internet Sites, and Apps are intended for use by our business customers (“MOC B2B Services”), and your use of them is administered by your company. In such cases, authorized personnel at your company may have access to your personal information collected by these MOC B2B Services, and your company may have policies applicable to your use of them. MOC is not responsible for our business customer policies and practices related to data privacy and security, which may be different from this Privacy Policy and any applicable Specific Privacy Statements. If your company is administering your use of a MOC B2B Service, please contact your company with any privacy questions related to your use of that MOC B2B Service. If there is a conflict between this Policy and an agreement between MOC and its business customer for a MOC B2B Service, then the agreement between MOC and its business customer will control.

Additional Information for California Residents

Rights of California Residents

If you are a verified California resident, you may have, pursuant to the CCPA, the following rights with respect to your personal information with MOC, which apply differently in different circumstances: right to access, right to information, and the right to deletion. MOC does not and will not sell personal information. Most of these rights are not absolute.  Below we describe these rights in more detail and provide information on how you can exercise them.  If you are a verified California consumer and make a request to exercise your rights, we will respond within 45 days, but we have the right to extend this period by 45 additional days where necessary.  If we extend the response period, we will let you know within 45 days from your request. You can exercise your rights by completing this request form or by contacting us toll free at 1-818-794-3500.

• Right to Access.You have a right to ask MOC to provide the categories and specific pieces of personal information that we retain about you through your account with us or, at your option, by mail or in a readily usable electronic format.  MOC is obligated to respond to no more than two Right-to-Access requests in a 12-month period.  The Right to Access does not apply to information collected by MOC for a single transaction.
• Right to Information.You have the right to ask MOC to disclose to you:  (i) the categories of personal information that MOC has collected about you in the 12 months preceding the request and the specific pieces of that personal information, (ii) the categories of sources from which the personal information was collected (iii) the business purpose or commercial purpose for collecting or selling the personal information, (iv) the categories of third parties with whom or which the personal information is shared, (v) the categories of personal information that MOC has sold about you and the categories of parties to whom or which MOC sold each category of personal information, and (vi) the categories of personal information that MOC has disclosed about you for a business purpose. 
• Right to Deletion.You have the right to ask MOC to delete personal information it has collected about you.  The Right to Deletion does not apply when MOC needs the personal information: (i) to complete a transaction with you, provide a good or service requested by you, or otherwise perform a contract with you; (ii) to detect or prevent security incidents or illegal activity; (iii) to identify and correct errors that impair existing functionality; (iv) for the exercise of a legal right or to ensure another person can exercise his or her legal right; (v) to comply with the California Electronic Communications Privacy Act; (vi) to engage in public or peer-reviewed scientific, historical, or statistical research in the public interest if deletion of the personal information is likely to make the research impossible or seriously impair it; (vii) solely for internal uses that are reasonably aligned with expectations based on your relationship with MOC; (viii) to comply with a legal obligation; or (ix) for lawful internal uses that are compatible with the context in which MOC obtained the information.

Questions about this Policy or our Privacy Statements

If you have any questions about this Policy or a Specific Privacy Statement or our use of your personal information, please contact us by writing to us at:

MOC Company
Attn: Legal
12306 Montague St.

Pacoima, CA 91331

Changes to this Policy and our Privacy Statements

Changes to this Privacy Policy will be posted on this site, along with information on any material changes. MOC reserves the right to update or modify this Policy and any Specific Privacy Statements at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting.

This Policy was last revised on January 23, 2023.