MOC University

ONLINE SERVICE-DRIVE TRAINING

We have developed an innovative web-based training curriculum focused on the core principles of service and communication that benefits both dealership management and their employees while enhancing every customer visit. The training is designed to be a vital part of a dealership’s long-term investment and growth strategy.

gain comprehensive knowledge and skills

2 Minute training modules for beginners to seasoned vets.        I        Engaging whiteboard animation videos.

Flexible, web-based platform allows training anytime and anywhere.          I         Quizzes after each module measure retention and learning.

 Helps establish a consistent routine on the service drive.       I         Ability to monitor and manage student progress.

MOC U VIDEO CLIPS

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CUSTOMER BENEFITS
  • Customers feel a level of comfort
  • Reassures customers their concerns are being addressed
 
DEALERSHIP BENEFITS
  • Increased Customer Satisfaction
  • Creates a consistent sales routine on the service drive
 
EMPLOYEE BENEFITS
  • More effective and efficient communication
  • Builds confidence

ADDITIONAL TRAINING

Advisor Training

MOC University

Equipment Training

Product Knowledge

Committed to suppling the highest-quality and best performing products

Our extensive line of automotive performance additives, lubricants and cleaners has been “The Professional’s Choice” since 1954.