What Is MOC Virtual Training?
Ongoing “Live” instructor-led professional training is paramount to the success of any automotive business. MOC Virtual Training is an innovative curriculum focused on improving service personnel productivity and efficiency to enhance every customer experience. The online education program will ensure that your staff has the tools they need to provide stellar customer service experiences and maximize service drive productivity.
What Classes Are Offered?
MOC Virtual Training classes focus on process and performance. The ultimate goal is that staff will have the requisite knowledge to enhance customer experience and maximize service drive productivity.
Training modules include:
What’s In Your Walk Around?
This training module provides advisors with the tools and confidence they need to conduct a thorough walk-around with the customer and create a preliminary visual inspection report at the time of the write-up.
Seeing Is Believing
Do your service advisors need help with preparing and presenting a multipoint inspection? This training module focuses on how to present an effective multipoint inspection with estimate and deliver a comprehensive presentation to their service customer.
Green Pea / Trainee
Are you ready to develop your “new” advisors into top performers? This first step training module introduces service advisors to key strategies and fundamentals designed to assist them and elevate them to top performers.
Quick Clips Sales Tutorials
The MOC Virtual Training series of five-minute sales tutorials cover the following topics:
- Closing the Sale
- Selling Fluid Services
- Why Fuel Services Are Important
- Goal Setting
- Overcoming Objections
- 3-Tier Maintenance Menu Presentation
For more information about MOC Virtual Training, email: LWalker@mocproducts.com.